Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at naturyard@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at naturyard@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at naturyard@gmail.com.

Return & Refund Policy

At Naturyard, we want you to feel confident with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

Returns

We accept returns within 30 days after your order has been delivered.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been installed, damaged after delivery, or altered in any way may not be eligible for return.

To start a return, please contact us at naturyard@gmail.com with your order number and the reason for your return.

Please do not send your item back before contacting us. Once your return request is approved, we will provide the correct return address and return instructions by email.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service. Naturyard is not responsible for returned items that are lost or damaged during return shipping.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at naturyard@gmail.com.

Please include your order number and clear photos of the product, packaging, and any damaged areas. We will review the issue and offer a replacement, refund, or other suitable solution.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us at naturyard@gmail.com. We will help you with the next steps based on product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If the order has not been processed or shipped, we will do our best to cancel it.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the item.

Non-Returnable Items

We do not accept returns for:

- Items that have been used or installed
- Items damaged due to improper installation or misuse
- Items returned without prior approval
- Items not in their original condition or packaging

Contact Us

If you have any questions about returns or refunds, please contact us at:

naturyard@gmail.com